Metalabel’s goal is to be the best place on the internet to release creative work. We help creators release work across mediums and formats, value their work in new ways, and support one another and be supported. Our purpose is to inspire a new creative era of mutual support.

We’re looking for a passionate Community Manager to join our team.

As Community Manager you will join our small Creative team. Together we recruit and support artists and groups to release work with us; help tell the stories of those works with those artists; and support the wider Metalabel ecosystem of creators and collectors.

The ideal candidate should have a deep passion for creative projects and the people behind them; experience working in web-based creative or professional communities; and thrive in a fast-paced environment.

You’ll be responsible for directly supporting and providing spaces for creators to learn how to use Metalabel, have success releasing work, and be supported by the Metalabel squad and the network of creators who drop here.

The role is full time. Candidates based in NYC preferred.

Think you’d make a great fit and want to learn more? Reach out at [email protected] with ‘Community Manager (Full-Time)’ in the subject line and tell us about yourself to start the conversation.

Key responsibilities

• Community growth
  • Support and help grow our community of creators and collectors
  • Be a strong advocate for Metalabel online and IRL
  • This could include identifying creators and communities to release work with us
  • Answering questions and providing guidance to people looking for support
  • Supporting shared spaces and opportunities for the Metalabel Network to come together and support each other
• Community support
  • Guiding inbound queries, applicants, and questions to a satisfactory resolution. This includes people applying to be part of Metalabel and approving their releases.
  • Familiarity and passion for any or many of our core focuses: Art, Culture, Design, Games, New Media, Publishing, and Film/Video
  • Support with creating social media content celebrating work on Metalabel
  • Identify and celebrate great projects in the Metalabel ecosystem
• Community Engagement
  • Lead creator onboarding and educator sessions and other wider audience opportunities
  • Supporting with newsletter, social posts, and content creation
  • Represent Metalabel at both IRL and online events
• Platform Expertise
  • Developing an expert understanding of the platform and creator tools
  • Identifying, verifying, and escalating bugs and technical issues to the build team
  • Maintaining our community-facing support resources as the platform evolves
• Reporting and campaigns
  • Preparing regular reports on labels, releases and community growth
  • Creating and executing fruitful strategies and campaigns for bringing groups onto Metalabel

Skills and qualifications

• Brings ambitious new ideas about engaging community in interesting ways
• Passionate about creative projects and the people behind them
• Deep and enthusiastic knowledge of culture (past and present)
• Great network of collaborators and creators who would be excited to work with you
• Strong project manager with a commitment to data-driven and organized work
• Ability to establish new and creative ways of supporting our platform and community of creators